Our performance

Jetstar understands the importance of getting you to your chosen destination on-time, every time. We strive to operate every flight and meet every arrival time shown in our published schedule, and do so without compromising safety.

Jetstar uses the computerised Aircraft Communication Addressing and Reporting System (ACARS), to record on-time performance data, a much more accurate and reliable process than the manual systems used by other airlines. On-time arrival statistics shown on this website measure Jetstar Australian domestic flights.

On-time monthly performance, Australian domestic flights

Jetstar monthly customer service statistics

In accordance with industry standards, an 'on-time' arrival is one that arrives at the designated gate no more than 15 minutes after the scheduled arrival time. Our on-time performance statistics are published by the Australian Bureau of Transport and Regional Economics.