Australia
Contact us
At Jetstar we value our customers’ feedback. If you would like to make a reservation by phone, or have an enquiry regarding an existing reservation, please call Jetstar Telephone Reservations or one of our GSAs on the numbers below.
If you have any feedback relating to our customer services or web site, please forward them in writing to the applicable Customer Relationships address.
| AUSTRALIA | |
| Telephone Number | 131 538 (+61 3 9092 6500) |
| Monday to Sunday | 24 hours |
| Address | GPO Box 4713 MELBOURNE VIC 3001 |
| NEW ZEALAND | |
| Telephone Number | + 0800 800 995 (+61 3 8341 4901) |
| Monday to Sunday | 24 hours |
| Customer Relationships | PO Box 14081 CHRISTCHURCH NEW ZEALAND 8030 |
| CAMBODIA | |
| Phnom Penh | |
| Telephone Number | + 855 23 220-909 |
| Monday to Saturday | 8.00am to 6.00pm (local time) |
| Siem Reap (Angkor Wat) | |
| Telephone Number | + 855 63 964-388 |
| Monday to Saturday | 8.00am to 6.00pm (local time) |
| HONG KONG | |
| Telephone Number | + 852 2918 1771 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | 8.00am to 5.00pm (local time) |
| INDONESIA | |
| 24 hour assistance | + 001 803 61 691 |
| Monday to Sunday | 24 hours |
| Alternate Telephone Number | + 21 385 2288 |
| JAPAN | |
| Call Centre | + 0120 934 787 (toll free) |
| Trade | + 0120 934 788 (toll free) |
| Customer Relationships (Japanese Only) |
okyakusamamadoguchi@jetstar.com |
| MALAYSIA | |
| Telephone Number | 1800 81 3090 |
| Monday to Sunday | 24 hours |
| MYANMAR | |
| Telephone Number | + 951 252 007 / 252 440 |
| Monday to Friday | 9.30am to 5.30pm (local time) |
| Saturday | 9.30am to 1pm (local time) |
| PHILIPPINES | |
| Telephone Number | + 63 2900 3051 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | Closed |
| SINGAPORE | |
| Telephone Number | 800 6161 977 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | 8.00am to 5.00pm (local time) |
| 24 hour assistance | 800 6161 977 |
| Customer Relationships | Singapore Changi Airport T1 PO Box 323 Singapore 918144 |
| TAIWAN | |
| Telephone Number | + 886 (2) 8176 2288 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | 8.00am to 5.00pm (local time) |
| THAILAND | |
| Telephone Number | + 66 2267 5125 |
| Monday to Friday | 8.30am to 5.30pm (local time) |
| Saturday | 8.30am to 12.30pm (local time) |
| 24 hour assistance | + 001 800 61 1 2957 |
| USA | |
| Call Centre | + 1866 397 8170 (24 hours) |
| Trade | + 1866 397 8172 (24 hours) |
| Groups | + 1866 397 8171 (Monday - Friday, 8.00am-6.00pm AEST) |
| VIETNAM | |
| Ho Chi Minh City/Hanoi Telephone Number |
+84 8 3955 0550 |
| Monday to Sunday | 24 hours |
| Hanoi Telephone Number |
+84 4 3955 0550 |
| Monday to Sunday | 24 hours |
| Danang Telephone Number |
+84 511 3583 583 |
| Monday to Sunday | 24 hours |
| Customer Relationships | 112 Hong Ha Ward 12 Tan Binh Dist. Ho Chi Minh City, Vietnam |
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